WB Technologies Hiring for Call Center Agents at Kuwait Full Time

Job Location : Kuwait

Job Description :

• Build long-lasting relationships with customers.
• Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank.
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
• Move complex issues or complaints to supervisors
• Willing to work during extended odd hours and/or during holiday periods.

Requirements:

• Fluent in Arabic and English language
• Must possess good communication skills, especially for listening.
• Must have good interpersonal skills to enable an easy flow with customers at all times.
• Must be able to multi-task and manage time properly and effectively.
• Must be able to adapt to different situations and individuals
• Ability to prioritize in the face of multiple tasks or assignments
• Ability to work as part of a team if need be
• Ability to work with little or no supervision