Job Summary
Hold responsible of front office reception and administration duties, including greeting guests, answering phones, handling company inquiries and answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted within the organization, and sorting and distributing mail.
Job Responsibilities
Respond to customer’s email and resolve customer complaints in a timely manner, and answer phones, operate a switchboard, and route calls to specific people.
Keep records of calls received and customer visiting and prepare required statistical report related to these records.
Escalate complaints and appointed cases to clients care team.
Adhere to department set KPIs and guidelines to meet quality assurance requirements.
Handle inquiries about company.
Greet visitors warmly and make sure they are comfortable.
Call people waiting for visitors and book them a room to meet in.
Schedule meetings and conference rooms.
Coordinate mail flow in and out of the office.
Collect and distribute parcels and other mail.
Job Duties
Job Qualifications
Educational Background and Certifications:
Bachelor’s degree in office management, Business Administration, or Insurance.
IFCE Certificate (Preferred).
Experience:
Relevant years of experience in the field of Customer Service, Insurance, or Banking, ranged between 0 and 2 years.
Skills and Abilities
Bilingual (Arabic and English).
Excellent use of Microsoft Office (Specially Excel).
Attention to details.
Business Acumen.
Strong work ethic.
Ability to deal sensitively with confidential material.
Customer Service Oriented.
Job Competencies
Behavioral Competencies: (are observable and measurable behaviors, knowledge, skills, abilities, and other characteristics that contribute to individual success in the organization.)
1. Effective Communication Skills
2. Teamwork and Cooperation.
3. Adaptability.
4. Stress Management.
5. Steadiness and committed.
6. Trustworthiness & Ethics
7. Customer Impact and satisfaction
8. Professional, calm, and well-mannered and the ability to collaborate with a team.
Technical Competencies: (is the ability to perform the activities within an occupation to a defined standard, consistently and over time.)
1. Analysis and Judgement.
2. Problem Solving.
3. Attentions to details
4. Own initiative.