• Guest Assistance: Anticipate and address all guest needs and inquiries. • Product Knowledge: Maintain a thorough understanding of spa services, treatments, and products. • Reception Area Maintenance: Ensure cleanliness and tidiness of the reception area and waiting lounge. • Warm Welcome: Greet and welcome guests warmly, assisting with check-in and check-out procedures. • Appointment Management: Coordinate spa appointments and manage booking systems efficiently. • Guest Relations: Provide special assistance to guests as needed. • Collaboration: Assist colleagues in various spa functions when required. • Task Completion: Complete all shift duties outlined on the checklist. • Transportation Assistance: Arrange transportation for guests as needed, including taxis and private vehicles. • Support: Support other areas of the spa and hotel as necessary.