VIDIZMO LLC Hiring for IT Support Engineer Job at Karāchi Full Time

If you are an IT Support Engineer and are looking for new challenges in Systems, Servers & networking then this is the best place for you! You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission-critical infrastructure and ensuring the highest levels of availability, performance, and security.

We provide Video Content Management systems to Fortune 5000 companies across the globe and is recognized in Gartner’s Magic Quadrant. Our developed systems empower our customers to deliver Live as well as On-Demand Video Streaming to their audience, store and share multimedia content as well as perform Video and Audio Analysis using Machine Learning.

We are looking to expand our team of IT Support Engineer who works to maintain & monitor on-premises and infrastructure with Level 1 support.

Job Responsibilities:

• Serves as an escalation point for Level 1 help desk support.
• Strong understanding of operating system fundamentals in Windows
• Install and configure computer hardware operating systems and applications
  
• Addressing user tickets regarding hardware, software, and networking
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Maintain overall ownership of client’s issue and service, ensuring that they receive resolution within a committed SLA
• Ability to configure network switches, firewalls, VLANs and wireless access point

Job Requirements:

• Strong hands-on experience in IT Systems & Networks L1
• Experience with Active Directory, Microsoft Office 365, Group Policies & SSO
• Experience with maintaining VMware hosts, virtual and physical server
• Experience 1-5 years in IT Support
• Qualification: BSc/MSc, BS IT or MS IT, Microsoft Certification

Multiple Locations: Pakistan, India, UAE, Australia, Canada & USA

Benefits: Medical, Health / Life Insurance, Annual paid leaves, Leaves encashment (benefits vary based on location)