University of Wollongong in Dubai Hiring for Customer Service Agent Job at Dubai Full Time

The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.

UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.

Position Description

The Customer Service Agent plays an important role as a first line of support for students and is expected to provide students with assistance regarding general academic advice matters and is the general interface between Student Services Department our customers.

Education and Experience

Essential:

• Tertiary qualification in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration/customer service
• At least 1 to 2 years’ experience in a similar role

  Desirable:

• Bachelor’s degree from a reputable institution
• Prior experience in Higher Education is preferred
• Experience working successfully with a diverse population of students, faculty, and visitors.

Knowledge and Skills

• Excellent and demonstrated oral and written communication skills
• Ability to work methodically and with a cool temperament under pressure
• Confidence in negotiating, handling issues and clients requests independently
• Ability to organise, update & distribute information to students and interested parties