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Triterras Fintech Pte Ltd Hiring for Customer Success Executive at Dubai, UAE Full Time
EASY APPLY
Job Description
Responsibilities:
- Provide demo and training to customer about the product
- Drive the strategy, planning and execution of the organizations overall customer experience goals
- Take ownership of queries and proactively following through to resolution
- Develop best processes that are well explanatory to the customers of our product
- Work within the team that are obsessed with providing excellent customer experience
- Cascade customer feedback at various level of granularity to respective teams
- Develop best-in-class new customer onboarding process that creates a WoW effect to the new customers without being overbearing or obnoxious.
- Lead, train, and coach the team
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Document scrutiny
- Any other ad hoc duties as assigned by HOD
Skills
Requirements:5 – 8 years of experience in a customer experience role with at least 3 years in a IT product based companyFintech product experience will be added advantageExcellent English communication skills, both written and oralObsession over customer experienceProven ability to hustle and manage multiple work streams effectivelyStrong interpersonal skills; professional, courteous and empatheticStrong problem-solving skills and detail-orientedAbility to positively adjust to a rapidly changing environment
Job Details
Job Location
Dubai, United Arab Emirates
Company Industry
Software Development
Company Type
Employer (Private Sector)
Job Role
Support Services
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 4 Max: 8
