Touchstone Communications Hiring for Customer Sales Representative (CSR) – Inbound Job at Rāwalpindi Full Time

Location: Rawalpindi

Campaign: In-bound

What is Customer Service Associate?

As a Customer Service Associate, our prime role is to interact with customers to handle complaints, process orders, and provide information about our products and services. Customer Service Associate answers questions or requests from customers or the public keeping in view the overall organizational objectives and values.

You will work and interact with the CMO. The interactions will result in the effective execution of frameworks and strategies.

What does CSA do?

• Handling the incoming calls.
• Handling the customers with E-mails and chat support.
• Managing client relations.
• Resolving customer’s issues and concerns.
• Assisting customers via calls, E-mails and chat support.
• Providing the best quality customer service.

Touchstone Communications is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be a CSA?

• Minimum Bachelor’s Degree in Business Management with at least 1-3 years of Customer Service Experience.
• Excellent verbal and written communication.
• Experience of customer dealing.
• Ability to resolve customer’s issues and concerns.
• Creative problem solver who goes beyond the obvious to find unconventional ways enabling business.
• Self-driven and intellectually curious individual able to carry out impactful discussions with senior.
• Experience of working with High growth Startups and Tech Organizations will be an added advantage.

Why Join Touchstone Communications?

As the leading BPO in the country, Touchstone Communications epitomizes the philosophy that each Touchstone Communications employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest BPO organizations in Pakistan, our objective is to remain a market leader by providing top-notch BPO services. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in the economy.

Job Type: Full-time

Salary: Rs70,000.00 per month

Experience:

• Customer Service: 1 year (Required)
• Call Center (Inbound): 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)