Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.
• Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records.
• Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.
• Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.
• Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Support other colleagues and supervisors to accomplish pending tasks when needed.
• Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.
• Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule.
Skills
Basic Requirements: • Age: 21 – 30 years old • Education: High School, Diploma or equivalent • Nationality: Arab nationals • At least 0-2 years’ experience on the same field. • Excellent written and verbal communication skills both in English and Arabic • Strong organizational skills with the ability to multi-task • Customer-oriented, passionate and has good engaging personality
Job Details
Job Location
Al Farawaniyah, Kuwait
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 0 Max: 2
Residence Location
Kuwait
Nationality
Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
Age
Min: 21 Max: 30