The Emirates Group Hiring for Facilities Supervisor Job at Dubai Full Time

Job Purpose: Responsible for supporting back office services, responding to queries in line with company policy. Deliver a high standard of customer services to maintenance and accommodation related inquiries received through phone calls and walk-ins. Job Outline: – Provide administration support related to day to day operations. This includes any other tasks assigned by the line manager. Escalate issues to LM if unable to resolve complaints within the required scope. – Handle all accommodation related activities on system within the set KPI. This includes handling new joiners, requests for change of accommodation, opt out, opt back in, in line with the company policy and management decision. – Handle all activities related to staff’s relocation due to moves required by the company in case of release of building or maintenance. – Handle staff’s request for furnishing allowances in line with the company policy. – Allocate temporary accommodation (hotels) for new joiners, and arrange for hotel booking for other departments based on the request received from them in a timely manner. This includes liaising with Hotel and recruitment for booking confirmations, extension of stay, cancellations and any changes required to the bookings. – Maintain the waiting list and send the offer to the occupants next in line as applicable. – Conduct briefings for new joiners to provide accommodation related information and Company Accommodation Policy. – Update check out and check in where applicable including replicating of charges to the staff if any. Closely monitoring any escalations pertaining to incomplete check in / check out by liaising with relevant departments or sections. – Handle all the end of service cases received for employees residing in company accommodation.

Qualifications & Experience: Education: – Degree or Honours (12+3 or equivalent) : – Degree in Facilities Management. All members of the maintenance team must have an MEP or HVAC Engineering degree. Experience: – Administration / General administration : 5+ Years – Experience in property management, with at least 2 years in a supervisory role Knowledge/skills: – A good telephone manner is essential, as is the ability to communicate well in English. – Knowledge of the commercial property market in Dubai and experience in the property management and maintenance industry. – Knowledge of the working processes of the Dubai Municipality, Land Department (RERA) and Chambers of Commerce is desirable. – Leadership Role: NO

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.