Talabat Hiring for Coordinator Riders at Oman Full Time

What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance

• Lead Rider Recruitment for the allocated zones

• Lead the team to complete Ad-hoc tasks and projects

• Lead a Team of Rider Coordinators and/or Rider Captains

• Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items

• Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level

• Manage rider rooster with proper allocation of shifts/breaks/off-days etc

• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

• Inventory management and usage compliance of Rider equipment

• Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed

• Groom rider quality (behavior, appearance, professionalism, presentational etc)

• Setting up a performance improvement plan to improve performance of low performing riders

• Reduce rider complaints originating from customers

• Monitor riders performance on individual level and responsible for coaching/warning riders

• Audits fleet appearance & rider behavior via on ground visits

What Did We Order?

• Bachelor’s Degree

• 2+ years of experience in food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

• Strong communication skills, both written and verbal.

• Influencer and negotiation with good public speaking and presentation skills

• People management skills: Experience in managing a bigger group of people