Tadmur Holding WLL Hiring for Call Center Executive Job at Doha Full Time

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Candidates must be locally available with transferable/ family residence permit
• Female candidates are preferred
• can join immediately.

Job Type: Permanent

Salary: QAR3,000.00 – QAR3,750.00 per month

Experience:

• Call center: 2 years (Preferred)

Work Remotely:

• No