Suntuity Hiring for TalentS // Guest Manager t الرياض الرياض السعودية Full Time

The Guest Manager will Ensure adherence to legal standards and in-house policies. Responsible for enforcing regulations in all aspects and levels of business as well as provide guidance on compliance matters.

PURPOSE OF THE ROLE

The Guest Manager’s purpose is to ensure a positive guest experience, provide exceptional service, handle inquiries, and maintain customer satisfaction. They manage front desk/reception, coordinate events, resolve issues, build guest relations, and foster loyalty. Their role is crucial in creating a welcoming atmosphere and boosting brand image.

Accountabilities

The Guest Manager is responsible for ensuring a superior guest experience by providing exceptional customer service, managing guest interactions, and coordinating various aspects of their stay or or visit.

• Create a warm and friendly environment, ensuring guests feel valued and appreciated throughout their stay or visit.
• Manage the guest list and coordinate all updates with the contractors.
• Greet guests upon arrival and assist with check-ins and check-outs, providing a smooth and efficient process.
• Deliver outstanding customer service by promptly addressing guest inquiries, concerns, and requests with a positive and solution-oriented approach.
• Handle guest complaints with empathy and find appropriate resolutions to ensure guest satisfaction.
• Oversee front desk or reception operations, managing reservations, room assignments, and guest information accurately.
• Plan and coordinate events or activities for guests, ensuring their needs and preferences are met.
• Provide personalized attention and care to VIPs and special guests, anticipating their needs and preferences.
• Train and supervise front desk or event staff to maintain service excellence and adherence to guest management protocols.
• Ensure compliance with health and safety regulations to prioritize the well-being of guests and staff.

Professional Qualifications, Knowledge & Experience

• Experience working in GCC / Middle East is essential.
• 5+ years’ credible experience in health and safety, including operations experience
• Arabic speaking highly advantageous
• Excellent written and verbal communication skills in order to work with, provide advice to, train, and promote excellence in Health & Safety across all staff
• Ability to communicate to a high standard with clients, public, contractors, and staff both within and outside of the business.
• Knowledge of data analysis and risk assessment
• Attention to detail and observation ability

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