Sundus Recruitment and Outsourcing Services, Abu Dhabi Hiring for Contact Center,Team Leader / Supervisor at أبو ظبي Full Time

Location : Abu Dhabi , UAE

Experience: 5+ Years

Language: Excellent in Arabic & English

Job Description

• A Call Center Supervisor organizes and directs the staff in an organization’s call center.
• Responsible for assessing their work, giving them feedback that maximizes performance, and hiring and training new team members.
• Answering agent questions regarding best practices or difficult calls.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Has a good EXPERIENCE of the system CERNER