You greet the visitor, determine the nature/purpose of the visit, and direct the client to the right professional or destination;
You inform the professional about the presence of his/her client by registering in the online agenda or by e-mail;
You answer the phone, screen and transfer and take messages;
You hear complaints/signals and resolve them, or forward them internally;
You make reservations for consultation rooms, examination rooms and meeting rooms and you are responsible for room reservations;
Report