The Role: Collections Specialist
The Grade: 08 (For Internal Only)
The Location: Islamabad, PK
The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
Work Shift : Strictly Night Shift (6 PM – 3 AM)
The Impact: This is a key position to support the function of the Global Credit and Collections Team in reducing account receivable delinquency in accordance with division requirements.
What’s in it for you:
In Credit and Collections Team, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as the primary collections system Akritiv, Oracle, Salesforce, and billing system Zuora. There is also a need to be able to create, review and analyze reports created out of those internal systems. The collector also needs to closely work with commercial teams and external clients on a daily basis to resolve disputes.
Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management and Client Relations to solve customer issues that could hinder payment
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team
BBA/MBA, BS/MS Accounting & Finance
Excellent verbal and written English communication
Excellent problem-solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel a plus
1-3 Years of prior Collections, Customer Service, or Billing experience a plus
Prior experience of working in Salesforce or Oracle
About Company Statement:
S&P Global Corporate
At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com .
S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
20 – Professional (EEO-2 Job Categories-United States of America), FINANC203 – Entry Professional (EEO Job Group)
Job ID: 264760
Posted On: 2021-09-13
Location: Islamabad, Pakistan