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Sitara Hotel Apt Hiring for Guest Service Agent at Dubai, UAE Full Time
Job Description
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate team with guests requests. Advise guest of messages. Clear departures in hotel system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Provide guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure house bank at beginning and end of shift.
Skills
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Job Details
Job Location
Dubai, United Arab Emirates
Company Industry
Hospitality & Accomodation
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$500 – $1,000
Number of Vacancies
2
Preferred Candidate
Career Level
Fresh Graduate
Years of Experience
Min: 1 Max: 2
Residence Location
United Arab Emirates
Age
Min: 22 Max: 30