Serco Hiring for Operations Expert at Riyadh Full Time

Job Summary

The key purpose of the Senior Operations Specialist is part of a team of O&M subject matter experts tasked with supporting the delivery of ‘World-Class’ O&M operational standards and procedures, and their implementation across KSA government entities.

Key Accountabilities

• Contribute to the execution of contract deliverables across the Core Knowledge Department, whose responsibilities include to:
  • Development of the National O&M Manual, a collection of global best practice technical standards in O&M.
  • Work closely with the Client’s partner Consultancy to develop O&M strategy.
  • Assist the Enablement department with implementation and understanding of the standards across government Entities.
• Develop standardized Operating procedures across all aspects of O&M including:
  • Post Maintenance Testing (including routine acceptance criteria).
  • System-Engineering Programmes to manage critical systems over their life cycle.
  • Equipment/ Tool Control (including control, use, storage, scheduling and safety), and Measuring and Test Equipment (M&TE)
  • Configuration Management (including a change control process).
  • Standardized Grounds and Landscaping schedules and templates.
  • Facility Management (FM), that address facility safety, surveillances and inspections, seasonal planning and customer service.
  • Emergency Management, that address preparedness, drills and action plans for emergencies.
  • Space, Energy, and Cleaning Management.
  • Fleet Management, that addresses utilization, maintenance and inspections, and includes applicable templates and checklists.
  • Procurement processes for goods and services in support of O&M.
• Review procedures and processes developed in collaboration with the Client’s partner Consultant, including:
  • Health and safety
  • Environmental
  • Waste management
  • Quality assurance
  • Continuous improvement
  • Develop a process to ensure contract standardization across the Entity O&M contracts.

What we are looking for in our candidates

• Minimum 10 years’ experience in related field on national / international major initiatives and developments
• Recognized expertise in assigned field.
• Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
• Expert in development and implementation of best practice standards and processes.
• Extensive experience of working internationally (preference for Middle East / KSA).
• Excellent verbal and written communication skills.
• A proven track record of instituting continuous improvement and change management

Specific requirements

• Bachelor of Science / Engineering in engineering/building services or FM discipline, from an accredited university.
• Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of O&M:
  • Maintenance Planning/ Work Control
  • Sustainability
  • Operating Procedures Development
  • Post Maintenance Testing
  • Systems Engineering Programming
  • Equipment and Tool Control (Measurement and Testing)
  • Configuration Management
  • Grounds and Landscaping Management
  • Facility Management
  • Emergency Management
  • Space Management
  • Energy Management
  • Janitorial / Cleaning Procedure Definition
  • Fleet Management Procedure Definition