ruya Hiring for Operations Officer at Dubai, United Arab Emirates Full Time

Operation Officer is responsible for handling all operational activities for Ruya Bank. The unit handles activities such as – account onboarding, payments, card/ Chequebook deliveries, card operations, reconciliation, & process re-engineering. Operations team is engaged in driving key strategic initiatives and projects with a focus on BAU activities.

• Review account opening documents and proceed with opening accounts or exiting the relationship.
• Managing ADHOC customer escalations as and when it comes from senior management.
• Processing Account maintenance activities including but not limited to (Name, mobile, email, ID docs, signature update)
• Processing customer letters in a timely manner to avoid breach of TAT.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Managing payments related activities using FTS and related systems.
• Simultaneously manage multiple operational responsibilities while exercising a strong ability & multitask.
• Collaborate with other departments to fix all production related issues in a timely manner.