Royal Vacation Homes Rental Hiring for Front Office Supervisor Job at Dubai Full Time

Job Description

Job Title: Front Office Supervisor (covering reservations and front desk duties)

Introduction:

Royal Vacation Homes Rental (RVHR) manages apartments for short stays/holiday homes rental located in various locations in Dubai including Palm Jumeirah, Business Bay, Jumeirah Lake Towers and others. The successful candidate, stationed in our offices on Palm Jumeirah, will be required to perform the following major responsibilities to serve our guests staying in any of the locations where RVHR manages apartments:

Major responsibilities:

· Performing all reservations department responsibilities and duties including handling and responding to all incoming reservations, updating rooms availability, checking next day arrivals and blocking of appropriate accommodation types;

· Carrying out front desk duties, including welcoming, check-in and check-out of guests in any of the locations where RVHR has managed apartments;

· Collecting payments and maintenance fees from guests;

· Preparing relevant reports, including shift reports and night closing reports;

· Attending to guest enquiries and resolving complaints;

· Inspecting accommodation units prior to guest arrivals and at guest departure;

· Assist the Rooms Division Manager in carrying out the daily operational tasks and duties;

· Following and implementing the set policies and procedures;

· Handle timeshare customers including AMF collections and records update;

· Handle iconiK customers whenever required;

· Prepare and follow up on maintenance reports.

Job requirements:

· Fluent English language (spoken/written/understanding);

· Arabic language is an added asset;

· Ability to travel to various locations in Dubai where there are apartments managed by RVHR;

· Ability to work long hours as and when required to serve our guests;

· Having a strong but pleasant and welcoming personality;

· Ability to cover the night shift duties;

· Has at minimum 2 years of working experience in 4/5 star hotels in a front Office supervisory level.

Job Types: Full-time, Permanent

Salary: AED4,500.00 – AED5,000.00 per month

COVID-19 considerations:
All team members are required to be fully vaccinated. All team members and guests are required to wear masks. All units are sanitized after guest check-out.

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front Desk Supervisor in 4/5 star hotel: 1 year (Required)

Language:

• fluent English. Arabic language is a plus. (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Willingness to travel:

• 50% (Required)

Application Deadline: 14/04/2022
Expected Start Date: 09/05/2022