Roads and Transport Authority Hiring for Specialist – Customer Happiness Centers at دبي Full Time

KEY RESULTS ACCOUNTABILITIES

# Provide support at submission level in excellence programs at Department level including DGEP, EFQM, Global Stars Rating Program or any other related programs

# Conducts researches, studies, customer needs analysis and market analysis, to identify and update customer behavior, customer preferences and customer segmentations in customer happiness centers, and continuously provides necessary recommendation for further development.

# Perform other responsibilities associated with the position as appropriate

# Ensure all excellence requirements are met and well adopted within the department

# Follows up on and ensures the proper implementation of the improvements plans and projects and makes the necessary amendments as required.

# Prepare agreed frequent reports for Customer Happiness Centers Managers based on data analysis and actual results, and provide proper recommendations for the management to ensure compliance with RTA standards and expectations.

# Participates in the management of the performance of the staff of the centers through the development of operational plans and key performance indicators (KPI’s) to facilitate the measurements of defined objectives in customer happiness centers.

# Recommends and provides viable suggestion for the development of customer happiness centers.

# Provide full support in relevant policies and process reviews according to the yearly review plan.

# Directs and guides the staff in the centers to improve and develop the methods of customer service through the benchmark and customer happiness programs in agencies and related departments.

# Ensures the full alignment on the actual implementation of relevant quality management Standards and ISOs across customer happiness centers.

Qualifications

KNOWLEDGE,SKILLS AND EXPERIECE

Education

# Bachelor’s Degree Business or Customer Relationship Marketing or related fields from a recognized university.

Skills

# Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches

employees to meet high performance standards

# Innovative problem-solver who can generate workable solutions and resolve complaints

# Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation

# Resourceful team player who excels at building trusting relationships with customers and colleagues

# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks

# 6 years of working experience

# Computer-literate performer with extensive software proficiency covering wide variety of applications

# Exceptional listener and communicator who effectively conveys information verbally and in writing

# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Job Category

Administration

Advertiser

Roads and Transport Authority

Department

Customer Happiness

Educational-level

Bachelor

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

09/08/2023

Unposting Date

08/10/2023