Rapid Access Hiring for Service Coordinator Oman at Muscat Full Time

MAIN PURPOSE OF JOB:

Reporting to the Service Manager, the Service Coordinator will be responsible for supporting customers and ensuring productivity through the coordination and administration of systems, processes, resources and personnel.

This will involve regularly liaising with the Field Service Engineers to ensure timely attendance for breakdowns and servicing of machines on hire. The Service Coordinator will also act as a point of contact for customers by answering their queries and providing regular updates to them on the progress of repairs.

KEY RESPONSIBILITIES:

• Provide service administrative support to the business

• Coordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field

• Ensure that breakdowns are attended to promptly by service staff and flag issues to Service Manager

• Ensure 3rd Party statutory fleet inspections are scheduled and completed on time

• Create and maintain access tracker logs, central service files, thorough examination logs and breakdown records for each location

• Prepare service, 3rd party, breakdown and other required reports as required by management

• Liaise with customers and site personnel to coordinate site access passes
• Provide administrative support to engineering staff, as required (to include letters of authorisation, training records, vehicle servicing etc)

• Ensure accurate completion of all relevant paperwork including engineer’s report and service sheets

• Maintain records covering workshop equipment and vehicle servicing

• Ensure engineers breakdown reports are processed and charging issues are referred to Operations Director and Service Manager

• Allocate work to field engineers via Smart phone

• Ensure that jobs completed via Smart phone are updated correctly in L-Vis