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Rapid Access Hiring for Debt Collector – (Omani National) at Muscat Full Time
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Job Description
JOB PURPOSE:
The Debt Collector will be organising collections according to the Rapid Access credit control policy.
Reporting into the Head of Credit Middle East, the Debt Collector will be part of a team responsible for credit and collection across UAE. He will ensure the timely collection of customers payments and invoices submissions to all UAE customers. He will be reporting all current and potential customers risks to Rapid Credit team
KEY RESPONSIBILITIES:
Account Management
- Work with the Senior Credit Controllers to manage a portfolio of customer accounts
- Cash Collection
- Visit customers to submit invoices, documents, statements of accounts and cash collection
- Inform customers of overdue accounts and amount currently owed
- Discuss with customers to determine reasons for overdue payments
- Record customer commitment to repay debt
- Report all customers related issues on daily basis
- Support to sort out customers disputes
- Bank deposits and lawyers’ visits
Reconciliations
- Ensure that invoices/ customers documents are correct and issued on time to UAE customers
- Ensure collection is correct and made as per the agreed payment terms and credit limits
- Reconcile customer accounts with customer statements
- Appropriately entering and allocating all cash receipts into the Finance system
Reporting
- Maintaining detailed records of all collections and daily customers visits activities
- Provide a weekly forecast of expected cash collections to Senior Credit Controllers
- Report on changes from earlier cash collection forecasts
- Inform credit team of any changes on customers status/ address ..etc.
Escalations
- Feedback on company issues, market issues, credit control and customer service issues
- Escalate the default customer accounts to the Senior Credit Controllers
Other
- Daily banking and processing received cheques and cash
- Lawyers visits
- Participate in and suggest continuous process improvement ideas
- Follow up on customer queries
Skills
The chosen candidate will meet ALL the essential criteria below: ESSENTIAL High school diploma or above Previous experience in a credit or cash collections roleAbility to analyse and interpret large amounts of numerical informationAbility to deal with customers of the public on a daily basisHold a current full and clean driving licenseComputer literate – Word and Excel Good standard of written and spoken English language skillsPERSON SPECIFICATIONS: Excellent customer service skills Persuasive and friendly personality that enjoys meeting peopleHighly motivated and ambitious with a determination to meet and exceed targets Excellent communication and negotiation skillsAbility to solve urgent matters, schedule workload and work under pressureAbility to work in an international environment
Job Details
Job Location
Muscat, Oman
Company Industry
Construction & Building; Heavy Industry & Metallurgy; Technical Maintenance & Repair
Company Type
Employer (Private Sector)
Job Role
Accounting and Auditing
Employment Type
Full Time Employee
Monthly Salary Range
$1,500 – $2,000
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3
Residence Location
Oman
Gender
Male
Nationality
Oman
Age
Min: 23