Quest is working in partnership with a leading company in the IT sector, who are looking for System Admin role to be based in Dubai, UAE. You will be working alongside a very qualified and professional team and will have several opportunities to learn and grow.
Candidates with 8+ years of experience in the same or similar role.
Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)
Apply quickly through the job link provided or send your CVs to email@example.com for a quick move.
Key performance area 1: Business Performance
Install, configure, and maintain hardware such as Servers, clusters, backup library etc.Install, configure, and maintain applications such as Office 365, Exchange online, SharePoint Online.Install, configure, maintain, and troubleshoot Sophos End point and server security.Monitor logs, analyze, notify, and guide company admin on alert resolution.Participate in security related activities and upgrades.Provide escalation support for Office 365 , Active Directory and Endpoint SecurityCoordinate with the group IT administrators and vendors related to implementation and support.Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.Support the security administrator in implementing the security policies and procedures within the currently assigned projects.Daily, weekly, monthly monitoring of logs generated by the servers and cloud applications.Report security incidents and ensure effective resolution is provided in a timely manner.Maintain accuracy and regularity of completion of internal process documentation.Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.Comply with company policies and procedures and maintain up to date documentation of all system configurations, approvals, user manuals etc.Shall work on newly areas officially designated by the Assistant Manager – Application and System Development or Group Head – IT.
Conduct frequent end user training to boost productivity and security awareness within the organization.
Key performance area 2: Customers and Partner Relations
To coordinate provision of excellence customer service to all business application users while maintaining professional standardsTo coordinate activities to respond promptly to internal customers request for supportTo ensure an open and effecting working relationship with the Process Champions within the group companies for the specific IndustryTo maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business ObjectivesTo identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the IndustryTo collect user feedback to improve service levels and to meet commitments to internal customersTo resolve helpdesk issues as per the SLA’sTo collect end user training requirements from the different companies within the industry and coordinate internal and external training sessions
Key performance area 3: People Development
Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.Establish and maintain a participative and supportive team culture amongst all team members.Communicate clear performance objectives and individual performance targets to all team members.Assist the team in developing measurement tools to give real time information on operational performance.Contribute to building a positive team spirit by empathizing the team’s commitment to the goals and objectives.Manage, motivate colleagues, tra