Planet Hiring for Customer Service (RO) – Dubai & Sharjah Airports at مطار دبي الدولي Full Time

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

Sales, Middle East Overview

The Sales, Middle East team have been constantly innovating and pushing the boundaries even further following the launch of our digital solution in 2018 in the United Arab Emirates. In September 2022, Planet with the help of its global teams launched the world’s first paperless fully digital tax-free experience.

Our global Tax-Free Retail Team places a lot of emphasis on digital transformation. It’s a truly exciting time to be working in the Retail vertical, to really think through what feel good commerce means to our Merchants and their Shoppers by bringing our unique connected commerce proposition to life across all our Payment and Software solutions.

Role Overview

In a multicultural environment, your role will be to welcome our international customers at our validation points to validate their tax refund or assist in the validation of their tax refund. You will be the customer’s final touchpoint within the country and will represent our company to the highest standard. You will provide a seamless customer experience, your enthusiasm and your ability to listen to the needs of the customer will allow you to thrive in the world of luxury.

What You Will Do

• Be the point of contact and welcome and greet our international shoppers at the refund/validation point.
• Process the validation of the customer tax refunds via our onsite solution.
• Assist the customer with any questions they have in relation to their tax refund.
• Inform the customer of the different refund methods available to them after validation of their tax free purchases.
• Resolve any issues that may be present with their tax free purchases in a courteous and helpful manner.
• Ensure the customer feels informed of the process and feel fully assisted by you at validation point.
• Be a subject matter expert for the customer on the rules and processes of the tax refund scheme.
• Report and escalate system or validation issues to the Refund/Operations Manager and appropriate team.
• Follow FTA agreed procedures for validating referred tax refund claims.

Who You Are

• Previous customer service experience.
• Flexible to work in different shifts.
• High degree of energy, motivation, initiative & drive.
• Customer service orientated with good communication & interpersonal skills.
• Committed team player.
• Attention to Detail.
• Exemplary customer service skills.
• Excellent communication and people management skills.
• Language skills.
• Languages preferred: Arabic, English, Mandarin, Russian, French, German, Spanish.