United Arab Emirates
Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
This role will be based in Otis Abu Dhabi
The Collection Officer will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives
Resolve complex issues.
Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.
Support the management in target preparation.
Executes Otis – Entity’s collections process to maximise collections whilst managing retention of customers’ accounts.
Manages relationship with customers to ensure favourable payment release and minimize the possibility of bad debts.
Executes the collection process (bill generation, delivery, follow up etc.) by prioritizing activities across client accounts based on negotiated agreements.
Monitor and resolve invoice discrepancies.
Will prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio
Communicates with the client on a regular basis through meetings, direct phone calls and e-mails to ensure they are aware of the account status and all outstanding dues can be collected in a timely manner.
Works closely with the accounting team to implement processes and policies that contribute to accurate invoicing.
Verifies amounts and receipts for funds received and maintains archives for all receipts.
Maintain up-to-date records in system.
Coordinates with internal and external stakeholders to follow-up on collections.
Prepares monthly statistics and highlights monthly outstanding and payment details.
Negotiates with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.
Reviews and works to resolve AR delinquencies within assigned area of responsibility, including internal/external escalation to senior management as may be required.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.