OSIsoft Hiring for Product Support Engineer at Seef, Manama, Bahrain Full Time

OSIsoft is searching for a Senior Product Support Engineer to join our team in location.

As a member of the Customer Support team, your mission is to serve our broad customer base, including Fortune 100 companies, with best-in-industry quality and speed to achieve their business outcomes. You will investigate deep technical issues while communicating with clarity and care. You will collect information and provide insight to Engineering and Sales to improve our products and help deliver more value to the customer. Most importantly, you will work in a fast-paced, team-centric environment with strong comradery, even across time zones.

As a Senior Product Support Engineer, you will: Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different OSIsoft departments to deliver and improve our customers’ experience with our company and products Complete our New Hire Orientation and a thorough training program where will you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands on experience helping customers get value from their PI systems Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer Grow your technical skillset by developing a solid foundation in the PI system, related software and industry technologies Track and reproduce product issues in an effort to determine root cause

We’re looking for: Bachelor’s Degree, Master’s Degree or PhD Engineering, Math, Computer Science, Natural Sciences or related field 3-5 years of previous technical support experience in a software environment Self-motivated individuals with a customer mindset and desire to help people Enthusiasm for technical problem solving, with attention to detail and strong communication skills Ability to learn and research in a dynamic and engaging environment Additional language skills a plus, specifically Spanish, Portuguese or French

Benefits: Educational Assistance Program Volunteer Time-Off Charitable Donation Matching Fitness and Wellness Program Work/Life Balance Casual Business Attire

About AVEVA

We are the makers of the PI System, the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the PI System to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly. Learn more about how you can make a difference at OSIsoft is now part of AVEVA, a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA’s comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.

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Full time

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