Oracle Hiring for Field Support Specialist at عمان Full Time

About the candidate:Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experienceExperience in IT Infrastructure support and server administration in a mid-sized environment (200 – 1000+ server systems)Experience with data center M&E equipmentDemonstrated examples of a drive to dig into the details of a system or process to solve customer problemsExperience working in a “mission critical operations” environmentThe position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximatelyThe position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locationsAbility to speak confidently and to communicate clearly in a virtual environmentStrong adherence to processes and be a Process ChampionGood communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staffExperience providing client-facing, direct customer support and service.Ability to work productively in remote cross-functional teams or resourcefully and independently as an individualHighly service-oriented, reliable, responsible, self-motivatedGood English command Required Data Center experience:Basic knowledge of data center design, including electrical and cooling plant & operation thereofBasic knowledge of airflow management (hot aisle, cold aisle, containment etc.)Rack, stack equipment including commissioning of new racksStrong structured cabling skills on fibre & copper (e.g. looming, term & test)Required systems & hardware expertise:Systems administration (Linux and/or Windows Servers)Hardware repair, diagnosis & break / fixNetworking fundamentals (DNS, TCP/IP, basic troubleshooting)IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)Base Operating System Installs and configurationCore OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Career Level – IC3

Responsibilities

Role Responsibilities and Requirements:

Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)

Understand internal customer problem and provide technical solution in timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware

System board level repair and fault diagnosis to SLAs

Planning and commissioning new rack positions

Involvement with the design and commissioning of new whitespaces

Structured cabling installation is a significant part of this position

Keep up with the latest technologies and apply them appropriately

Adherence to defined Health & Safety processes at all times

Working as part of a multi-disciplinary team without friction

Additional on premise work at customer locations maybe required

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer