Ooredoo Group of Companies Hiring for Senior Manager, Data mining at Kuwait City Full Time

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it’s a team that you can be part of.

Ooredoo’s future is bright, and you can be part of our ongoing success.

Role Purpose

Support marketing value generation activities by developing and applying sophisticated customer insight generation and complex modelling, and segmentation activities. Answer critical business questions around marketing/sales funnel optimization, customer retention, business investment prioritization related to customers value management and identifying opportunities, etc. Interact with key business stakeholders for data mining model related activities and own end to end data analysis and modelling of assigned projects. Create sustainable models and participate in the continuous improvement of predictive analytics framework. Leverage insights gained from analytics into actionable business recommendations. Measure marketing CVM related activities, act as the custodian of the models used for CVM activities and ensure accuracy and optimum performance of the models.

Key Accountabilities & Responsibilities

• Manage data mining activity across organization in collaboration with relevant functions and identify opportunities, leverage on DM capabilities to improve quality of the customers, revenue, retention, and reduction in bad debts and enhance customer LTV.
• Implement Industry standard Data mining processes to improve efficiency.
• Provide predictive knowledge using datamining capabilities and models to boost the business (churn, segmentation, tariff optimization, next best offer )
• Develop and maintain LTV and Survival models for marketing actions.
• Manage and develop Intelligent Customer DNA for commercial actions.
• Develop right Segments and clusters for marketing actions

• Use Social network analytics for identifying the right communities and enhance the marketing efforts and product penetration
• Manage Datamining Eco system.

• Work closely with marketing segment and CVM team to identify targets and actions and provide intelligent inputs and insights using BI capabilities.
• Provide predictive knowledge using datamining capabilities and models to boost the business (churn, segmentation, tariff optimization, next best offer )
• Develop and maintain CDNA, LTV and Survival models for marketing actions.
• Develop and implement various marketing segments.
• Own and Measure the incremental outcome of CVM activities compared with the UCG and act as the official reporting source of such KPIs
• Liaison with other functions to develop strategies to use data mining capabilities for revenue generation and protection, improve customer quality and for predictive analytics
• Engage with Tec DWH for BI operations as per the SLA
• Engage with Technology management and planning team and implement various DM initiatives as required.
• Collaborate and aligned with Group data mining strategic initiatives and polices.
• Engage with peers in the group and Opcos and share knowledge and models
• Implement Group commercial team recommendations and fulfil the requirements as per their guidelines. Proactively manage and motivate the team to be highly professional and results oriented.
• Work to improve employee performance through personal coaching and identifying training and development needs.
• Recruit reporting staff as required.

• Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.

Qualifications
Bachelor degree or above in Business Intelligence, Marketing, Statistics, Economics, IT or a related discipline.