Northwestern University Hiring for Academic Records Assistant, Qatar Job at Doha Full Time

NU-Q Student Records is looking for an Academic Records Assistant to work up to 40 hours per week. This role will be the point of contact for releasing all outgoing documents to full time/visiting students and graduates. The perfect candidate will possess the highest level of attention to detail and confidentiality, be highly organized and preferably understand the principles and methods of managing student records. Must maintain adherence to confidential document standards.

Specific Responsibilities:

Customer Service

• Maintain the Student Records mailbox regularly. Respond to email communications in a professional manner with strong writing skills.
• Attends to various constituents entering and calling the records office with a service-oriented attitude and address enquiries with service excellence.
• Follow up on inquiries in a timely fashion, completing the necessary & sufficient research to resolve any issues.
• Recognize issues that have the potential to escalate and resolve immediately.
• The first point of contact for releasing all outgoing documents to students and graduates. Consistent tracking of documents from start to finish.

Transcript Administration and Document Imaging

• Monitor and maintain transcript requests daily on Parchment.
• Process transcript requests daily, using both paper and electronic records, using the electronic transcript system.
• Assist scanning documents into Softdocs and accurate filing of all documents

Enrollment/Graduate Verification and updating student data

• Receive and prepare enrollment and graduation verification requests regularly.
• Assist in updating the database in capturing data of NUQ students/alumni accurately so that reports can be generated to suit the operational needs of the institution.

Miscellaneous

• Provides administrative support for the records office by preparing forms, reports and other correspondence relevant to students
• Update and ensure all e-forms are current and up to date on My NU-Q page
• Collect, organize, and process information on course/class schedules and records all course descriptions on SES. Record all room assignment on outlook and manage adhoc room bookings
• Performs general office duties, as needed

Minimum Qualifications:

• Undergraduate degree or equivalent
• 3 years’ experience in handling administrative tasks, previous work experience with student records.

Preferred Qualifications:

• A Bachelor’s degree with 5 years’ work experience in student records and is responsible and reliable.
• Previous work experience with PeopleSoft

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong time and project management skills
• Ability to maintain a variety of recordkeeping requirements consistently and accurately
• Evidence of commitment & ability to provide consistent and high-quality customer service
• Ability to utilize a variety of computer programs and databases
• Strong written and verbal communication skills
• Proficient with MS Office, computers and data entry, general knowledge of scanning documents.

Preferred Competencies: (Skills, knowledge, and abilities)

• Ability to effectively work on prjects with detailed information
• Arabic language skill a plus

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.