Noqoody Payment Services Hiring for Technical Coordinator at Qatar Full Time

ROLE AND RESPONSIBILITIES
• Monitoring and Tracking: Monitor the progress of tasks and ensure they align with project timelines. Conduct regular check-ins ensuring that all processes and procedures are followed according to company standards, and discuss progress, address issues, and adjust plans as necessary.
• Keeping up with new technology in their field of expertise so that they can recommend new products and services to clients.
• Coordinating with other departments to ensure that projects meet their deadlines and budgets.
• Handling customer service issues for the department by scheduling appointments, answering questions about products and services, and resolving concerns (e.g. Install and configure operating systems and applications)
• Training new employees on the job or reviewing their work to ensure that they are performing tasks correctly.
• Providing support with vendors to ensure that all materials are available when needed.
• Providing support to employees who use the equipment or software they are supporting. Train customers on proper use of systems and software
• Serve as the primary point of contact for all technical inquiries, requests, and issues.
• Respond to customer inquiries in a prompt, professional, and courteous manner.
• Log, track, and document all customer interactions in the company’s ticketing system.
• Escalate complex or high-priority issues to senior staff or management as needed.
• Research solutions to customer problems and follow up with customers to ensure satisfaction.
• Assist customers with troubleshooting hardware, software, and networking issues.
• Configure and test computer systems and peripherals according to customer specifications.
• Perform regular maintenance and updates on systems and software.
• Risk Management: Monitor network activity and performance. Proactively address issues that could impact project timelines or quality.
• Documentation: Generate and keep detailed records of reports on technical support metrics, project plans, task assignments, progress updates, and any changes made (e.g. Minutes of Meeting).
• Task Allocation: Assign tasks to team members based on their skills, experience, and current workload. Ensure that all team members understand their responsibilities and deadlines.

PREFERRED SKILLS
• Experience with agile development methodologies
• Familiarity with web development technologies (HTML, CSS, JavaScript, etc.)
• Knowledge of database management systems
• Excellent communication, interpersonal and listening skills
• Knowledge of database management systems
• Administrative Writing Skills
• Verbal Communication
• Professionalism
• Excellent organizational, attention to details and multitasking abilities.
• Teamwork
• Working knowledge of multiple programming languages
• Experience with web development
• Experience managing multiple projects
• Customer service experience

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor’s degree in computer science, information technology, or related field
• 3-5 years professional experience as Technical Coordinator or technical support and coordination and/or similar role
• Proficiency in software testing methodologies and tools
• Knowledge of UI/UX principles and best practices
• Experience with system administration and maintenance
• Exceptional analytical and problem-solving skills
• Ability to learn new software and systems quickly
• Strong written and verbal communication skills

Note:
**Only applicants who are locally available here in Qatar and matches the qualifications will be shortlisted for an interview.**

Application deadline: July 31, 2024