Nestle Hiring for Customer Development Executive Level 1 Job at Doha Full Time

Position Snapshot

Position: Customer Development Executive Level 1

Location: Doha, Qatar

Full-time

• Preferably, a graduate – degree or diploma educated
• 2 years plus work experience with customer service focus – Retail operations, Hospitality, coffee knowledge is a benefit
• Should have a minimum entry level in Microsoft Office – Ability to use Microsoft Office products including Word, Excel, PowerPoint to an intermediate level.
• A valid driving license

Position Summary

Responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation. Create value so as to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Overall, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts primarily PSS to ensure revenue growth quality and profitability.

A day in the life of…

• Monitoring and evaluating clients to ensure that quality standards and marketing material are met and consistent with brand guidelines
• Coaching to specified accounts adapting your style and content to meet specific accounts needs
• Conduct spot checks and brand audits to assigned accounts
• Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations
• Supports execution of new business won by channel team – new accounts integrated into Ledger.
• Works with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
• Develops best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
• Leads effort to maximize satisfaction, retention and reference ability of customers
• Responsible for approximately 40 approximately accounts in a designated region dependent on volume and geographical location.
• Responsible for order submission, stock take and audit within existing customer ledger.
• Performs customer feedback, audits quality and owns world class service to all customers within region.

What will make you successful

• A Passion for excellence displaying resilience and determination
• Excellent verbal and written communication skills
• Credible influencing & persuasion skills.
• Ability to build strong, effective internal & external winning relationships.
• Excellent presentation & negotiation skills
• Passion for delivering outstanding customer service.
• High personal drive & commitment to achieve required results
• Good planning & organizational skills