NEOM Hiring for Employee Relations Specialist t تبوك نيوم السعودية Full Time

Overview

Position

Employee Relations Specialist

Job Code

Reports to

Head of Operations

Direct Reports

HR Operational Excellence Manager

Division/Section

Operations

Department

Operation

Sector

StaffCo.

Job Family

Role Purpose

The Employee Relations Specialist is responsible for addressing StaffCo. client’s employee concerns, managing conflicts, and ensuring compliance with StaffCo. policies and labor laws. This role also includes overseeing the arrangement of medical insurance, Iqama medicals, new SIM cards, Iqamas for new joiners and facilitating the opening of bank accounts and ABSHER fingerprinting. Strong interpersonal skills, a deep understanding of employment law, and professionalism in handling sensitive situations are essential.

Key Accountabilities & Activities

Key Accountabilities & Activities

Employee Relations Management:

• Serve as the primary contact for workplace concerns, grievances, and conflicts.
• Investigate and resolve employee complaints, ensuring fairness and impartiality.
• Mediate conflicts between employees and management, promoting effective communication.

New Joiner Support:

• Manage the arrangement of medical insurance, Iqamas, and Iqama medicals for new joiners.
• Facilitate the provision of new SIM cards and the opening of bank accounts for new employees.
• Oversee the ABSHER fingerprinting process for new joiners.

Policy Development & Compliance:

• Communicate and enforce company policies consistently across all levels.
• Assist in developing and revising HR policies to comply with local labor laws.
• Educate employees and managers on policies, procedures, and employee relations best practices.

Performance Management Support:

• Assist in developing Performance Improvement Plans (PIPs) and monitor progress.
• Collaborate with HR and management to improve employee performance and engagement.

Reporting & Documentation:

• Maintain accurate records of employee relations cases, including investigations and resolutions.
• Prepare regular reports on employee relations activities and outcomes.
• Ensure all documentation is confidential and compliant with legal requirements.

Background, Skills & Qualifications

Knowledge, Skills and Experience

• Proven experience as an Employee Relations Specialist, HR Generalist, or similar role.
• Strong knowledge of employment laws, regulations, and best practices in employee relations.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Proficient in using HR software and tools for managing employee relations cases.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced dynamic environment.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or the right minimum years of experience otherwise.
• Certification in Human Resources (e.g., SHRM-CP, SHRM-SCP, CIPD)

COMMUNICATION – MAIN STAKEHOLDERS

Internal

External

StaffCo CEO

Head of Operations

HR Operational Excellence Manager

NEOM Sectors

New StaffCo. Clients

Existing StaffCo. Clients

Government Entities

Other Potential Counterparts