NCR Hiring for Customer Fulfillment Specialist • PSO at Bahrain Full Time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Delivery Coordinator

LOCATION: Bahrain

GRADE: 9

About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Acts as the single point of contact for all order fulfillment issues at point of order and after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
• Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
• Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments
• Performs ERP system transactions
• Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
• Maintains the rollout schedule and documents deviations, escalating as appropriate
• Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
• Ensures all order lines are invoice eligible in line with revenue recognition targets
• Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
• Participation in weekly LOS and Revenue Assurance meetings
• Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
• Balances delivery expectations with delivery capabilities
• Strives to delight customers with existing and innovative techniques
• Follow global processes and procedures utilizing call management tools and or improvisation
• Proactive engagement with Account Support
• Execute continuous improvement on quality and compliance to processes
• Works on a diverse scope, which requires analysis within general defined practices
• Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
• Performs Export Compliance Due Diligence and support for MEA 

BASIC QUALIFICATIONS:

• BSA Bachelor Degree
• 1-3 years of related experience
• Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
• Demonstrates a sense of urgency for customers
• Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
• Ability to identify and remove obstacles to ensure organization results are achieved
• Completes job assignments with minimal supervision

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.