Monfi Digital Bank Hiring for Assistance Manager Operations at دبي Full Time

We are seeking a highly experienced and dedicated individual with a strong background in the banking industry to join our Assistance Manager of Operations for Digital Banking. The ideal candidate will have hands-on experience and in-depth knowledge of SWIFT messages, as well as a proven track record in client onboarding, particularly with corporate and high-net-worth clients. The candidate should also possess excellent client relations skills and be able to oversee and manage all operational aspects of our digital banking services.

Responsibilities:

SWIFT Message Management:

• Possess expert knowledge of SWIFT messages and ensure efficient handling and processing of SWIFT messages within digital banking operations.
• Stay updated with the latest developments and changes in SWIFT messaging standards and ensure compliance with regulatory requirements.
• Collaborate with internal teams and external stakeholders to resolve any SWIFT message-related issues or discrepancies.

Client Onboarding:

• Develop and implement effective client onboarding procedures and processes for corporate and high-net-worth clients, ensuring a smooth and efficient onboarding experience.
• Leverage your banking industry experience to navigate complex onboarding requirements and deliver a seamless client onboarding journey.
• Work closely with the compliance team to ensure all necessary due diligence and regulatory requirements are met during the onboarding process.
• Provide guidance and support to the operations team in handling client onboarding requests and resolving any issues that may arise.

Client Relations:

• Build and maintain strong relationships with corporate and high-net-worth clients, acting as a primary point of contact for their operational needs.
• Utilize your banking industry experience to understand and address client expectations and requirements effectively.
• Collaborate with the sales and relationship management teams to identify opportunities for upselling and cross-selling digital banking products and services to existing clients.
• Address client queries, concerns, and escalations promptly and effectively, ensuring a high level of client satisfaction.

Operational Management:

• Oversee all operational aspects of digital banking services, including transaction processing, account management, reconciliations, and settlements.
• Leverage your banking industry experience to streamline operations, improve efficiency, and enhance risk management practices.
• Monitor operational performance metrics and identify areas for improvement, implementing strategies to enhance operational efficiency and effectiveness.
• Ensure compliance with internal policies, procedures, and regulatory guidelines, proactively mitigating operational risks.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or professional certifications would be a plus.
• Proven experience in a senior operations role within the banking industry, preferably in digital banking.
• 15+ years of experience in the banking industry, with a strong focus on operations
• Extensive hands-on experience and deep knowledge of SWIFT messages and their processing.
• Strong expertise in client onboarding, particularly with corporate and high-net-worth clients.
• Excellent understanding of regulatory requirements related to digital banking operations.
• Demonstrated experience in managing client relationships and providing exceptional client service.
• Proficient in using digital banking platforms and relevant operational systems.
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams, clients, and external stakeholders.
• Strong leadership abilities with a track record of leading and developing high-performing teams.