Mastercard Hiring for Manager, Learning & Development at Dubai Full Time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Manager, Learning & Development

Overview

In partnership with the Sales Excellence team, the Sales Learning team is responsible for strengthening functional sales knowledge and skills that enable the successful execution of our business strategy.

We provide a framework as well as platforms, programs tools and resources, to support employee development. We create a learning environment that enhances collaboration, and leverages technology to provide continuous access to learning.

The Manager, Learning & Development role is accountable for program design, development and delivery for targeted sales learning & development initiatives, namely the Product Knowledge Series, Product Knowledge Certification and Executive Speaker Series events for the Asia Pacific and Middle East and Africa regions.

Are you motivated to be a part of a ‘next practice’ learning and development team? Do you excel at translating plans into action? Are you ready to coordinate, curate and host learning that helps our sales teams succeed with all customer segments?

Role

Accountable for the end-to-end design and execution and performance of approved programs for sales and ensures delivery of high quality programs.

Designs, develops and curates programs and responsible for work stream planning, identifying dependencies, critical path items and managing risks.

Identifies specific training needs with Sales Excellence, Talent & Learning Consultants, P&C Partners and Business SMEs to customize and localize learning programs.

Manages multiple vendor relationships to ensure quality program delivery.

Evaluates and advises on vendors, technological tools, communication platforms, and learning modalities that are appropriate for identified participant population preferences, business unit needs, budget and other resource. requirements.

Acts as the point of contact and supervisor for program questions and issues.

Consults on the outcomes of development programs and solutions, including focusing on practical design and delivery options, capacity planning and management factors, participant engagement strategies, and consumer experience and outcome metrics.

All About You

Experience managing day-to-day learning & development program design, delivery and communications.

Experience consulting with internal stakeholders regarding learning & development program/product offerings.

Experience identifying talent needs and designing programs/products in accordance with related business units/markets utilizing multiple learning delivery channels.

Demonstrated advanced knowledge of market and internal best-practices around designing and delivering learning programs.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.