Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Ensuring the Spa & club is always clean and tidy with enough guests supplies. Be responsible for daily sales and guests needs i.e. locker keys, towel and bookings. Help receptionists and therapists escort, pick up and take care the guests at welcome area, lockers, facilities rooms and treatment rooms and all spa areas including answer the phone at spa counter. Frequently check with guest to promote comfort, safety and security throughout service. Promote, sell spa services and retail. Clean and maintain spa counters, spa kiosk in the lobby, spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.
SCOPE / BUSINESS CONTEXT
Skills and Knowledge:
Education or Certification:
The following are specific responsibilities and contributions critical to the successful performance of the position:
Safety and Security
Policies and Procedures
Working with Others
Quality Assurance/Quality Improvement
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.