Marcom Comprehensive Arabia DMCC Hiring for CRM Administrator (Salesforce) at Dubai, UAE Full Time

Professional Summary:

Experienced CRM Administrator (Salesforce) and Business oriented analyst offering professional expertise in recording, harmonizing, interpreting and analysing data in fast-paced environment to help companies make better business decisions. Proficient in Excel, Visualization tools, using different databases, automation and SQL. Experienced in data wrangling and report generation.

Roles & Responsibilities:

• Developed tabs, custom objects, reports, analytic snapshots and dashboards.
• Hands on experience in Salesforce.com configuration in creating custom objects, various types of custom fields, buttons, links, record types, custom formula fields, field dependencies, validation rules, workflows, and approval processes.
• Customized Salesforce CRM for generating Web-to-leads, Web-to-cases and Email-to-case.
• Worked on different environments i.e. sandbox and production.
• Migrated data from traditional applications to salesforce using import wizard and data loader utility.
• Developed different page layouts, search layouts to organize fields, custom links, related lists and other  components on a record detail and edit pages.
• Installed AppExchange applications per business needs.
• Extract necessary data from number of sources, accumulate it together in prearranged format to perform analysis.
• Harmonize the data according to the needs and generate reports on monthly, quarterly and yearly bases.
• Compile and validate the reports according to the objective of analysis.
• Create dashboards based on reports using various tools and giving insights which help in providing a bird-eye view of analysis.
• Identifying methods and processes on improving operations efficiency.
• Extensive interaction with the client or the off-shore team.
• Own the Quality of Service (QoS) for the assigned deliveries – accuracy and timeliness

 Consulting Projects Experience:

• Tableau: Analyzing and giving insights on baby nutrition category across different channels for different markets and using visualization tool (Tableau) for the visual representation.
• Customer’s Scorecard Analysis: Analyze the category shares over multiple time periods across different customers and classified them as per growth/decline for different ASEAN countries. Create dashboards using Tableau and Spotfire.
• Landscape Analysis: Analyze Sales, Shares, Market Growth, Product Penetration, Distribution and Inventory Analysis for ASEAN markets across different channels.
• Growth Analysis: Analyzing growth in distribution over time periods and studying market shares. Classify the categories across channels into Growing/Declining.
• Google Analytics