Job Location
Qatar
Experience
3 to 6 years
Qualification Level
Graduate; Post Graduate; Engineering Graduates/PG
Job Function
IT – Hardware
Skillset
Basic VOIP knowledge, Microsoft Office, ITIL fundamentals, Basic knowledge of Avaya Voice, Advance knowledge of cabling (OSI model knowledge)
Jobseeker Nationality
Jobseekers from any country
Job Location : Qatar
Requirements :
• 3-6 Years of Relevant Experience
• Basic knowledge of networking Avaya Suite (Session Manager/ AAEP/ Communication Manager/ AES/ CMS). Dynamic Routing Engine/ Profiler/ G450 Gateways/ Endpoints, Verint/WFO Suite
• Basic VOIP knowledge, Microsoft Office, ITIL fundamentals, Basic knowledge of Avaya Voice, Advance knowledge of cabling (OSI model knowledge).
Duties:
• Coordination with requestor to arrange for more details about INC/SR/CR
• Coordination with internal teams & customer to inform & join conference bridge details
• Front ending all customer communication via mail as well as over the phone calls all open incidents
• Familiarity with monitoring tools such as PRTG, NMS, SolarWinds,
• Knowledge in Systems, voice and Software Installations, TCP / IP, SNMP