Maersk Looking for Head of Lead Logistics- Pakistan Area at Karachi, Pakistan Full Time

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information: https://www.maersk.com All the way.
You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication and the idea that we can achieve more when we all pull together. Living our values means competing in the market place in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. We take pride in hiring the best person for the job – irrespective of gender, age, nationality or religious belief. Diversity is our great strength and our continued goal, evidenced in our current work to significantly boost the number of women in senior management positions.
•Coaching and lead managers / team leaders
•Drive transformations and change management projects in the Area.
•Ensuring team adheres to the standard process and customer specific IOP’s and monitors respective KPI’s.
•Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
•Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
•Own customer experience. Lead the team to achieve best-in-class Customer Service

•Bachelor’s degree in Business is required for the role. A Master’s degree will be an added advantage.
•A minimum of 10 years experience in the industry is required.
•Demonstrated proficiency in using data to drive business results
•Leadership and people management experience
•Good stakeholder management skills
•Proven ability to work as a change agent and challenge the status quo
•Ability to influence without authority in a global organisation
•Proactivity: Suggest solutions and process improvements
•Problem-solving mindset Key metrics (KPIs): •Customer Satisfaction/NPS score
•Employee Connection Survey/Employee engagement
•Productivity (File/FTE)
•Upselling
•Churn and retention
•Customer SLA & KPI
•First Contact Resolution (FCR)