Delivers a positive customer experience for all customers and ensures a
smooth execution of the end to end shipment lifecycle by working closely
with the customer and internal teams.
Hunts leads and follows up on opportunities for new customers, lost or
inactive accounts as well as regular accounts. This includes conducting
campaigns and sales promotions across customer opportunities.
Ensures all products and services are sold to the customer to maximise
Builds strong relationships with all stakeholders including offshore GSC
Is fully responsible for customer satisfaction and has experience with
Has a full understanding of customers’ business drivers, needs and
Manages the sales pipeline, segmentation and accurate forecasting.
Handles incoming customer services queries, issues and exception