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Maersk Hiring for Customer Experience Agent at جدة Full Time
The role of the Customer Experience Agent is to manage the customer experience of customers. This includes issuing delivery orders and original bill of lading within company turnaround time, calculating DnD, onboarding customers on company’s new solutions.
We offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.
Key responsibilities
- Build strong and lasting relationships with customers and provide second-to-none customer service.
- Take full responsibilities and end-to-end ownership of customer shipments and issues.
- To manage all customer facing activities for imports at the counter.
- Issuing Delivery Orders in line with local / global SOP’s, checking lawful Bill of lading holder. Checking on mode of manifest submission, inclusive of all BL checks.
- Follow counter TAT as per company guidelines.
- Print and release documents (d/o’s, Release notes, and b/l’s) in line with Maersk policy and customs procedure.
- Preparing Amendments/Short landing Certificates in line with local customs and port authorities’ requirements.
- Calculating Demurrage charges, collecting applicable charges per local tariff and validating the Container Release Note.
- Educating new customers on customs procedures.
- Suggest improvements and work independently on improvements.
- Handle telephones and cases related to counter timely and effectively.
- Weekly monitor on Delivery Order released and follow up with customers properly.
- Responsible for compliance with the audit requirements
We are looking for
- Bachelor level.
- Minimum [2] years relevant customer service and counter agent experience.
- Previous experience in shipping/logistics is highly preferred.
- An excellent team player.
- Able to work under pressure.
- Well organized, efficient and effective.
- Strong interpersonal and communication skills.
- Fluent in Arabic and English (written and oral)
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
- Saudi Arabia Jeddah Local Other
Last application date: 10/4/2022