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Kawader HR Consultancy Hiring for Customer Care Agent at Abu Dhabi, UAE Full Time
Job Description
One of our clients in health care industry offers advisory services to corporations and government clients in UAE, intends to recruit Customer Care Agent for call center. The successful candidate is required to perform the following duties:
- Receive customers’ inquiries, feedback and complaints through inbound calls
- Capture and register feedback in the system
- Channel customers’ feedback and conduct follow-ups when required
- Conduct outbound calls for various advisories i.e. reminders on renewals, campaigns etc.
- Perform duty on shifts and public holidays as per business requirement
- Implement policies and procedures as per published guidelines
Skills
Needs to have Bachelor degree or Diploma in Pharmacy or equivalent
Needs to have knowledge of medical terminology
Good command of written and spoken English and Arabic
Basic analytical, execution, problem solving and decision-making skills
Flexible and able to work under pressure
Basic knowledge of health insurance concepts
Good knowledge of Microsoft applications
Must possess 3 to 5 years of relevant experience
Job Details
- Job Location
- Abu Dhabi, United Arab Emirates
- Company Industry
- Recruitment & Employee Placement Agency
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Contractor
- Monthly Salary Range
- $1,000 – $1,500
- Number of Vacancies
- 1
Preferred Candidate
- Career Level
- Mid Career
- Years of Experience
- Min: 3 Max: 5
- Degree
- Bachelor’s degree / higher diploma
Skills
Needs to have Bachelor degree or Diploma in Pharmacy or equivalentNeeds to have knowledge of medical terminologyGood command of written and spoken English and ArabicBasic analytical, execution, problem solving and decision-making skills Flexible and able to work under pressureBasic knowledge of health insurance conceptsGood knowledge of Microsoft applicationsMust possess 3 to 5 years of relevant experience
Job Details
Job Location
Abu Dhabi, United Arab Emirates
Company Industry
Recruitment & Employee Placement Agency
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Contractor
Monthly Salary Range
$1,000 – $1,500
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3 Max: 5
Degree
Bachelor’s degree / higher diploma