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K-Electric Hiring for Officer HR Records at Karāchi, Sindh, Pakistan Full Time

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Our employees are our company’s greatest asset – they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.

Purpose

The purpose of this position to deal with Internal/External Customers include people who are serving or has served K-Electric in past and their families through People Connect CC.

Education

Bachelor’s Degree

Knowledge

Experience

3 – 4 Years in Customer Experience

Competencies

Accountable

Customer Centric

Respectful

Energised

Safe

Leading Change

Leading Results

Leading Self

Leading People

Area Of Responsibilities

  • Follow communication SOPs when handling different topics
  • Identify customers/employees’ needs, clarify information, research every issue and provide solutions or way forward
  • Reading/Responding Emails as per Protocols and Formats
  • Raising Tickets and Inquiries as per Protocols and SOPs
  • Handling Inbound and Outbound calls as per defined Protocols & SOPs
  • Immediately Call to Abandoned Calls (Based on Calls Load)
  • Ensuring calls & emails operations up and running
  • Closure of BAUs and Assigned task before shift end
  • Workload based Extended Shift Support
  • Extracurricular Participation
  • Ensuring Timely Shift Time in and Time out
  • Proper management of Administrative Tasks
  • Maintaining Decorum and Support Team Members
  • Focusing to enhance Customer Experience
  • Follow Benchmarking and Protocols for Emails, Feedback, calls, etc.
  • Any other Task as assigned by Team Lead or Manager
  • Provide visibility as and when required

Area of Responsibility Continued

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.

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