About Jumeirah and The Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Role:
An exciting role has arisen for an experienced Outlet Manager at Jumeirah Messilah Beach Hotel & Spa, Kuwait. The main purpose of this role is to efficiently manage the restaurant, be quality oriented and customer focused and drive performance to achieve the objectives as outlined in the Food and Beverage performance plan.
Your main duties will include:
To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
To hire, train, and supervise the outlet employees.
To possess management ability that ensures a successful handling of the outlet.
To ensure the correct and consistent service techniques will be demonstrated by all colleagues.
To maintain a friendly yet unobtrusive manner with all guests.
To observe daily conditions of all physical facilities and equipment in the area of responsibility and make recommendations for corrections and improvements as needed.
To prepare colleague schedules appropriate to the operation.
To communicate with the Chef and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.
To forecast covers and revenues and then schedule accordingly.
To develop all colleagues for future advancement.
To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
To complete and conduct performance evaluations for all colleagues.
To maintain a daily log for communication between outlet colleagues.
To implement and control proper clearing standards.
To promote good public relations and handle complaints or concerns of guests.
To handle all inventories directly involved with the operation of the outlet.
To properly handle and report employee and guest accidents.
To continually be aware of departmental needs as they relate to production and colleagues.
To control standards, performance, colleague’ conduct, dress code, appearance, sanitation, etc., according to established policies.
To manage and control overall expenses of the outlets focusing on higher revenue and profit.
To plan and execute special events such as Ramadan, Eid, etc.
To perform other tasks or projects as assigned by hotel management and colleagues.
In order to be considered for this role you will have gained a diploma or equivalent in Hotel Management from an internationally recognized institution. A minimum of 2 years’ experience working in a similar role in a five star luxury hotel.
You will already have demonstrated your ability to deliver great commercial results and to manage and inspire a great team.
You will also possess experience of working in the Middle East, with diverse cultures and have very good written and verbal English language skills; Arabic language is desirable. Proficiency in computer software systems such as MS Office is essential.
About the Benefits:
This position offers a highly competitive salary and package which includes: Basic salary, incentives plan, Housing, yearly flight allowance to home country, medical and dental insurance, life and accident insurance, laundry, meals and transportation.