Jumeirah Hotels and Resorts Hiring for Membership Coordinator Sports & Leisure Jumeirah Messilah Kuwait Full Time

Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Role:

An exciting opportunity has arisen for a Membership Coordinator to join the Sports & Leisure team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.

Your key responsibilities will include:

Enter all members’ data in the system immediately and accurately

Update the members’ profiles in the system with any changes of status

Handle membership enquiries from outside and other departments of the Hotel

Spearhead and be actively involved in the membership retention program

Prepare renewal letters for members and ensure to send them promptly

Follow up on all renewal membership to maintain the number of current members

Prepare and invoice for members when required

Ensure the membership pack is given to new and renewed members

Ensure membership information at the reception are all up to date

Keep member files up to date and ensure confidentiality of each

Monitor if members are satisfied to facilities and services in the club

Participate in any schedules, training and development programs

Provide friendly, courteous and professional service at all times

Ensure that relationships with colleagues are good, maximizing team spirit and cooperation for the good of the Department and the Hotel

Check all incoming mails and make the necessary follow up with relevant department / person in the Hotel

Have a thorough knowledge of services and products of the Hotel

Prepare membership cards for the new members

Dealing with members concerns and service recovery as required

Update all the team about the membership targets and current status on a regular basis in the briefings

Upsell the fitness classes and activities About you:

The ideal candidate for this position will have the following experience and qualifications.

Minimum 2 years of experience working in a similar role

Fluent in English at business level in verbal and written communication. Arabic language is an advantage

Excellent computer skills in MS Office (Word, Excel, Outlook, PowerPoint)

Good organizational and administrative skills

About the Benefits:

This position offers a highly competitive salary and package which includes incentive plan, housing, flight ticket to home country every 2 years, government medical coverage, accident insurance, meals, laundry and transportation.