Jumeirah Hotels and Resorts Hiring for Assistant Sports & Leisure Manager Jumeirah Messilah Kuwait Full Time

Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Role:

An exciting opportunity has arisen for a highly talented and experienced professional to join the Sports & Leisure team at Jumeirah Messilah Beach Hotel & Spa to manage all areas within the Sports & Leisure department, pertaining to manning coverage, cleanliness, safety and the smooth operation of the Sports & Leisure reception, gymnasium, pools, and overall facilities.

Your key responsibilities will include: Drive membership sales (new and retained) Oversee and maintain high standards of cleanliness in all fitness and activity areas in the Sports & Leisure department Oversee the duty schedule for the Sports & Leisure team ensuring that adequate manning coverage is maintained during the opening and closing hours of the department Attend regular management and departmental meetings, as and when required Design and promote activities to meet Guest demand and generate revenue Prepare the monthly activities time table and liaise with other instructors (internal and external) Provide friendly, courteous and professional service at all times Participate in any scheduled trainings and activities Identify training needs of colleagues and provide training or other activities to meet these requirements in a timely manner Maintain and monitor the attendance numbers for fitness classes weekly and adjust schedule at month end Oversee guest feedback and guest complaint procedures Prepare, update and follow all Standard Operating Procedures in regards to the operations of the department Oversee and help further develop the sports and activity programs for both adults and children at the hotel, maximizing revenue whilst maintaining the quality of service Respond to members’ and guests’ Guest Comment Form feedback or complaints Carry out any other miscellaneous duties as assigned by the management About You:

In order to be considered for this role, you will have gained an internationally recognized qualification in the Sports & Fitness Industry, or equivalent field, and you should have a minimum of 2 years leadership experience in a 5 star luxury hospitality environment. Sports & Fitness-related certificates is an advantage, and experience in the Middle East is desirable.

It is essential that you have strong command of the English language, both spoken and written. You should have knowledge and experience with integrated fitness approaches, and strong market and competitiveness awareness, and membership sales and relationship building experience, possessing strong problem-solving, reasoning and analytical abilities. You should be computer literate with good working knowledge of computer applications such a MS Office. You also must have effective service recovery skills with a passion for customer care, and a high level of social, interpersonal and organizational skills.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes housing, yearly vacation ticket allowance equivalent to a return ticket to home country, incentive plan, medical insurance coverage, life and accident insurance.