Johnson & Johnson Family of Companies Hiring for Customer Service Associate- Supply Chain Job at Dubai Full Time

Johnson & Johnson is recruiting for a Customer Service Associate-Supply Chain located in Dubai, United Arab Emirates.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

Role Summary

The main task of the Customer Service representative is to manage the end-to-end distributor claims with stakeholders to drive process improvement, cost-efficiencies and customer satisfaction.

Duties and Responsibilities:

• Act as a link between all stakeholders for resolving claims, managing the E2E process
• Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks
• Maintain and build strong working relationship with distributors, respond fast and reliably to their questions and claims.
• Apply knowledge of the relevant SAP functionalities
• Be key contact for improvement projects for customer service (i.e. automation, process, etc…)
• Be the preferred stakeholder to Revenue accounting team for reserve purposes

Qualifications

• Bachelors Degree or higher
• Minimum of 4 years of Supply Chain experience, preferably in Customer Service
• Experience from a multi-national or regional company in Pharma / Medical industry
• Fluent in English and Arabic

Primary Location
United Arab Emirates-Dubai-Dubai-
Organization
Johnson & Johnson Middle East FZ-LLC (8608)
Job Function
Marketing
Requisition ID
2105935920W