IHG Hotels & Resorts Hiring for Guest Experience Specialist – Crowne Plaza Resort Salalah at ظفار صلالة عمان Full Time

• Participate in the preparation of the Front Desk section operating budget and financial plans together with Duty Manager.
• Committed to increase revenue by promoting IHG Rewards Club to the guest.
• Contribute to increase the resort revenue by up selling rooms and cross selling the resort outlets as well.
• Preparing accurate billings and charges to our guests.

PEOPLE:

• Active participation in trainings provided by the resort and by the department to ensure and establish performance and

development goals for the team

• Familiarize in compliance with the state, local laws and safety regulations.
• Ensure team members are trained and have the tools and equipment to carry out job duties.
• Ensure team members are trained on systems, security and service and quality standards.

GUEST EXPERIENCE:

• Provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Ensure that the room status is accurate at all times by updating it as changes take place recording rooms as occupied, check-out,

vacant and paying particular attention to incoming VIPs or out of order rooms

• Guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit

feedback and build relationships to drive continuous improvement in guest satisfaction.

RESPONSIBLE BUSINESS:

• Demonstrate understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life Safety. Develop

and maintain relationships with local fire, police, and emergency personnel.

• Perform other duties as assigned.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.