HSBC Hiring For Manager Corporate Banking at Oman Full Time

Open to Omani Nationals.

Role Purpose

HSBC Corporate Client Coverage (CC) consists of circa 90 Mastergroups in the Corporate Banking segment and represents Commercial Banking’s (CMB) largest and more complex customers. CMB provides standard commercial banking products (working capital finance, short-term loans, deposits, payments etc.) in conjunction with product specialists (e.g. Global Liquidity and Cash Management (GLCM), Credit & Lending (C&L), Global Banking and Markets (GBM), Global Trade & Receivables Finance (GTRF) and Wealth & Private Banking (WPB). CC provides both domestic and cross-border banking solutions including Cash Management, Trade Services, Lending, Investment Banking and Advisory services.

The role holder is expected to acquire, retain, and expand relationships with the customers who have a strategic fit within the corporate segment, by profitably identifying and meeting their needs. This means identifying customer needs first and then recommending product solutions that are appropriate for the customer to consider and accept.

Principal Accountabilities:

Impact on the Business

• Building existing and winning new long-term relationships with the customers we want to bank, coherent with CMB’s strategy to be the Leading International Trade and Business Bank
• Relationships managed by placing customer needs at the forefront of all that the role holder does, setting world class standards
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
• Ensure timely and accurate maintenance of customer information, on Head Office Reporting and Information System (HORIS), Client Vision and Credit Approval and Risk Management (CARM), Actionable Intelligence (AI), Customer Due Diligence Review Tool (CRT) and other systems as required.
• Maintain up-to-date and accurate deal pipeline on CV or CME
• Monitor relationship profitability regularly and ensure that the return is commensurate with the type of client and both CMB and the client’s risk appetite.
• Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control
• Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF, GLCM, Credit, GBM and WPB

Customers / Stakeholders

• Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
• Ensure all interactions with customers are of a high quality and conducted according to the highest professional standards
• Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF, GLCM, Credit, GBM and WPB.
• Ensure that client plans are coordinated and Client Service teams are in place with product partners and Critical Account objectives where applicable accepted
• Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management as appropriate.
• Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Ensure early identification of problem relationships and take action where there are potential and existing problem accounts to protect HSBC interests.
• Be an ambassador for HSBC and develop the bank’s profile in the local community, with a particular focus on international business.

Leadership & Teamwork

• Embody the Group’s values and global standards in every aspect of how you operate as a CMB banking professional.
• Act as a team player, supporting development of a positive, collaborative culture consistent with Group Values
• Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered.
• Provide active feedback to seniors on process, operations, risks etc., and make recommendation as to how these can be changed to secure the customer and the bank.
• Coach and provide development support to other RMs and support officers, taking a genuine interest in their progression
• Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF, GLCM, Credit, GBM and WPB.

Operational Effectiveness & Control

• Embody the Group’s values and global standards in every aspect of how you operate as a CMB banking professional.
• Exercise effective portfolio stewardship and control, ensuring adherence to all relevant Risk policies, Audit and Compliance standards.
• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
• Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.
• Respond within agreed timelines to issues raised by audit and external regulators.
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Maintain awareness of operational and fraud risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Compliance with and management of sales and suitability risks and requirements.
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking and inform targeted future sales efforts

Qualifications

Knowledge & Experience / Qualifications

Essential:

• Minimum of 3 years’ experience in managing commercial relationships with international needs
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organisation skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical skills
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension
• Proven ability to deliver creative and flexible customer solutions.

Desirable:

• Knowledge of how corporate clients operate
• Knowledge of Trade, Credit, Cash Management, GB&M and WPB products and capabilities
• Robust understanding of client planning methodology
• Knowledge of group systems, including HUB, CARM, CV / CME, HORIS, Global Links, AI, CRT, C360
• Knowledge of CMB policies and procedures as per CMB FIM
• Wide personal connections within the group and outside the group (chambers of commerce and other associations
• Minimal Bachelor’s Degree in Finance, accounting or relat ed fields