Budgeting & Capacity Management
Understand Annual forecasts to derive Operating plan / resources required for Last mile operations
Monitor monthly forecasts & review availability of resources (Drivers, Carpenters & Fleet) to offer lead time to customer within agreed SLA & monitoring the same across Emirates (Delivery Lead time – Purchase Date to Delivery Date)
Explore, assess the quality and Propose Outsourced Vendor Contracts to provide last mile delivery and installation services to customers
Review existing Hub network (Network Design) for cost & service viability, suggest changes in line with business requirements (Addition of New Hubs or Closure of Hubs to serve from Mother DC etc.)
Existing Process Reviews & Improvements to better the service levels
Review Process adherence across all Customer touch points by Delivery Crew, explore areas of improvement to work on
Oversee Cash Collection, Remittance process for Cash on Delivery Orders & suggest improvements
Implement Technology developments proposed by IT & improve Adoption for increasing productivity and information accuracy
Shall possess an understanding of Route planning Optimization within multiple organizational / customer posed constraints
Drive continuous improvement initiatives to reduce cost, improve productivity
Health & Safety policy adherence
Understand all health & safety requirements in conducting Last mile operations on field
Conduct operations in compliance with Landmark Group Health & Safety policies and suggest revisions to work practices for further improvements
Customer Complaint Management
Ensuring the team to attend all complaints raised from customers on Deliveries in process & concluded deliveries including Warranty related services
Ensure the complaints are resolved as per Agreed SLAs & work on avenues of improving the TAT
Analyze the causes of customer complaints and work on reduction / prevention methodologies, provide feedback to Quality & Merchandising teams
Team Management & Training
Review performance of team at regular intervals to provide feedback against expectations and to suggest improvement plans
Oversee team development, Internal career progression opportunities to drive motivation levels
Assess skill gaps required for the team across areas and work on training programs to be conducted in conjunction with L&D teams for improvements
Management of Delivery Crew Hygiene, Punctuality & Disciplinary issues as required
Stakeholder Management & Escalation Liaison
Liaise with Stores and other key stakeholders to communicate the business metrics periodically, collect feedback & work on improvement of Delivery service offerings
Act as Key point of contact for all escalations related to Customer Deliveries for resolutions to be provided as per Service levels
Qualifications
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Primary Location: United Arab Emirates
Job: Warehouse & Logistics
Organization: Homecentre UAE
Schedule label /?????? ??????: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/??? ????? ???????: Nov 21, 2021, 1:10:26 AM